Your information, handled with care

Privacy
policy.

We collect only the information needed to make, send, and support your Field & Mercer order—and to keep you in the loop when you ask us to.

01 · What we receive

Information you share.

When you place an order, we collect the contact, delivery, and order details needed to confirm it, ship your clothing, and help with returns, exchanges, or repairs. When you contact the workshop, we use the information in your message—including an optional order number or repair details—to respond and help with your request.

If you choose to join our email newsletter, we keep your email address and subscription preference so we can send the updates you requested. You can unsubscribe using the link in any marketing email.

02 · Orders and payments

Only what’s needed.

Card payments at online checkout are processed by Stripe. Payment-card details are handled by Stripe; Field & Mercer receives payment confirmation and limited transaction information needed to manage the order. We do not store full card numbers or card security codes. Stripe’s privacy practices are described in its Privacy Policy.

We share relevant information with service providers that help us run the store, process orders, deliver parcels, provide site analytics, and send messages you requested. They receive only the information needed to perform those services. We do not sell personal information.

03 · Browsing the site

Cookies & analytics.

Our site uses cookies and similar browser storage for core site functions, to remember basic preferences, and to understand how visitors use the site. This helps us keep the shop working and improve the experience.

You can manage or clear cookies in your browser settings. Blocking some cookies may affect parts of the site that rely on them.

04 · Your choices

Keep, correct, or ask.

We keep order and communication records for as long as needed to complete service, handle follow-up, and meet record-keeping obligations. You may ask us to access or correct personal information you’ve shared, or ask us to delete it where we’re not required to retain it.

To make a privacy request, email hello@fieldandmercer.com. We take reasonable steps to protect the information entrusted to us and limit access to people who need it to do their work.

Questions about your information?

Write to the workshop.

hello@fieldandmercer.com